OTC Dispute Management Specialist

Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25 Skills: Billing Collection Dispute Management (under OTC)

Date

: 20th Dec'25 (Saturday) Time

: 10:00 AM - 1:00 PM Venue

: HCL Technologies, ITPL, Aviator Building, 8th floor, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka 560066

Contact Person:

Yanosh (HR) Experience

: 1 to 5yrs.

Responsibilities:

Dispute Management: Dispute Management

: Investigate and resolve customer disputes related to billing issues, ensuring timely and accurate resolutions. Billing Queries

: Handle and resolve billing-related inquiries from customers, providing clear explanations and solutions. Direct Debit Rejections

: Monitor and manage direct debit rejections, coordinating with customers and internal departments to resolve any issues. Customer Communication

: Communicate effectively with customers to understand their concerns, explain solutions, and maintain customer satisfaction. Documentation and Reporting

: Maintain detailed records of disputes, billing issues, and direct debit rejections, ensuring all information is accurately documented and reported for further analysis. Process Improvement

: Identify recurring issues or inefficiencies in billing or dispute management processes and work with the team to recommend improvements. Cross-functional Collaboration

: Work closely with the finance, customer service, and operations teams to ensure seamless dispute resolution and billing accuracy.

Billing: Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set. Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items. Monitoring of billing holds CFM activity Manual meter reading entry on behalf of customers/Partners Identifying system issues and logging Solution Manger tickets to resolve Ensure business targets on billing completeness, quality and timeliness are achieved. Driving connectivity to ensure billing quality Promote Portal usage – self-service for meter reading entry Able to work under pressure and reach targets to the best of your abilities. Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution. Escalate, to the next level, any unresolved billing issues in a timely manner. And any ad hoc duties as required. To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. To ensure strict adherence to IC & Sarbox requirements.

Collection: Excellent analytical and reconciliation skills Ability to work own initiative Financial & commercial awareness / good numerical skills. Problem solving aptitude & ability Relevant and demonstrable experience of a collections role (Required) Sap Experience PC literacy, particularly in MS Office (Windows NT). Demonstrate a customer focused orientation Demonstrate a target focused orientation Ability to work closely with customers & negotiation effective outcomes to their problems. Committed approach to teamwork. Resilient under pressure and able to quickly adapt to unforeseen work demands. Self-motivated and willing to learn new skills Adaptable to a changing environment Able to control interactions with customers using persuasion and influencing skills. Excellent communication skills. Ability to liaise with Senior management

Looking for candidate with an immediate to 30-days of notice period.