Team Lead

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000 employees and 24,000 customers worldwide, including 60% of Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

About the Team

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications.

Position Summary:

The ATL/TL (PSG – Event Builder) position in Client Services at Cvent involves managing a team of Project Consultants to ensure Service Level Agreements (SLAs) are met and client satisfaction is maintained. The role includes identifying expansion opportunities, managing project pipelines with a focus on timeliness and quality, and collaborating on project management aspects such as scope, cost, risk, and time. Responsibilities also cover quality assurance through audits, conducting performance evaluations, and improving team efficiency and internal processes.

Key Responsibilities:

Manage a team of Project Consultants and ensure Service Level Agreements (SLAs) are met. Identify expansion opportunities for current services and additional service opportunities for existing clients. Manage the pipeline of projects, maintaining service levels such as timeliness, quality of deliverables, and client satisfaction. Collaborate with the team to establish and evaluate project management aspects including scope, cost, risk, and time management. Perform quality checks by auditing calls and builds, provide feedback to team members, and drive client satisfaction. Conduct monthly and quarterly business reviews with the team manager. Write and conduct performance evaluations and work towards improving team efficiency. Help develop and improve internal processes. Understand Cvent products thoroughly to support the team effectively. Coordinate daily operational needs with internal departments such as HR, Operations, and Talent Acquisition.

Qualification:

Proactive forward-thinker with the ability to improve client experience. Bachelor’s degree or equivalent applicable experience. Minimum of 3 years of work experience in product or project consultation roles. Ability to track key performance metrics and implement solutions to meet client needs. Excellent presentation, analytical, and project management skills. Excellent written and spoken communication skills in English. Strong solution-oriented and organizational skills. Strong interview skills to assist in employee selection along with managers. Prior experience in leadership or project management is an additional advantage. AI certification preferred.

Experience with AI tools and platforms.

Preference for candidates who have contributed to AI-driven projects or initiatives in their previous organizations. Demonstrated ability to leverage AI technologies to improve client outcomes and enhance project efficiency. Comfort with continuous learning and adaptation of new AI technologies to meet client needs. Stay updated with AI advancements and integrate relevant AI technologies into project workflows. Drive automation and AI/RPA adoption across projects or accounts to improve client delivery, scalability, and team productivity. Collaborate with cross-functional teams to implement high-impact solutions and ensure operational alignment with strategic goals.