IBM Sterling OMS Support

Company Name: Willware Technologies

Experience: 5+ Years Role: IBM Sterling

OMS L2/L3 Support Location: Location – Bangalore, Hyderabad, Gurgaon Work Mode: Hybrid

Role Overview The role focuses on

production support, system reliability, observability, automation, and peak event readiness

across complex

, distributed platforms including OMS

, Java-based applications. The candidate will work closely with business, engineering, infrastructure, and external partners to ensure

high availability, performance, and operational excellence

, especially during high-traffic sale events.

Technology Stack: Application & Programming Java, Spring Boot IBM Sterling OMS Python, Shell Scripting Databases DB2, MySQL NoSQL: Firestore, BigQuery Monitoring & Observability Splunk Dynatrace SolarWinds Grafana Infrastructure Windows Red Hat Enterprise Linux (RHEL)

Key Responsibilities (Support Role): Production Support & Reliability Resolve

production incidents

within defined SLAs, ensuring minimal business impact. Provide

L2/L3 support

for OMS and integrated systems. Support

BAU operations and major sale events

with proactive monitoring and rapid issue resolution. Observability & Monitoring Design, create, and continuously improve

alerts and dashboards

for end-to-end system visibility. Analyze logs, metrics, and traces to identify root causes and prevent recurring issues. Automation & Utilities Automate manual operational tasks to

reduce toil and speed up incident resolution

. Build utilities and scripts to support BAU needs, such as: Order creation using curl/JMeter scripts Order status and fulfillment updates Transaction log (TLOG) validation End-to-end system and data validation System Optimization Perform

infrastructure and application-level optimizations

to improve performance, stability, and scalability.