Senior Consultant, ServiceNow, ITOM

Position Location: Pune, India / Mumbai, India / Hybrid

*****STRONG ENGLISH COMMUNICATION SKILLS A MUST*****

*****1 MONTH NOTICE PERIOD ONLY*****

*****THIS INDIVIDUAL WILL WORK US HOURS, 5 PM-2:30 AM, M-F*****

Position Description

This exciting opportunity is full-time with Pellera Technologies. We are seeking a highly skilled ServiceNow Senior Consultant with deep expertise in ITOM (IT Operations Management), ITAM (IT Asset Management), HAM (Hardware Asset Management), and SAM (Software Asset Management) with end-to-end implementations, provide strategic guidance, and ensure best practices for ServiceNow ITOM solutions that optimize IT operations and asset lifecycle management.

Key Responsibilities:

- Design, configure, and implement ServiceNow modules including ITOM, ITAM, HAM, and SAM. - Develop workflows, business rules, and integrations to meet client requirements. - Implement Discovery, Service Mapping, Event Management, and CMDB best practices. - Integrate monitoring tools and automate operational processes. - Configure asset lifecycle processes for hardware and software. - Ensure compliance with licensing agreements and optimize asset utilization. - Ensure adherence to ITIL processes and ServiceNow governance standards. - Conduct audits and health checks for platform optimization. - Manage day-to-day administration of ServiceNow platform ensuring stability and performance. - Perform upgrades, patches, and maintain compliance with ServiceNow standards.

Required Skills & Qualifications:

- 5+ years of hands-on experience with ServiceNow ITOM/ITAM implementation and administration. - Strong expertise in ITOM, ITAM, HAM, and SAM modules. - Proficiency in CMDB design, implementation and maintenance. - Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide). - Knowledge of ITIL framework and best practices. - Excellent problem-solving, communication, and client-facing skills. - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (ITOM, ITAM) - ITIL Foundation Certification

Work Environment:

- Hybrid in the Pune Area