BPO - Customer Support

Role Description This is a full-time role as a BPO - Customer Support Specialist. The primary responsibilities include managing customer interactions, addressing inquiries, providing non-technical support, resolving issues to ensure customer satisfaction, and maintaining detailed records of interactions. The role requires strong communication, problem-solving skills, and the ability to deliver exceptional support while contributing to the team’s overall objectives.

Qualifications Strong Customer Support and Customer Satisfaction skills to deliver high-quality service consistently Excellent Interpersonal Skills for effective communication and relationship building with customers Proficiency in Technical Support to assist customers in troubleshooting and resolving technical issues Strong Analytical Skills to evaluate customer needs and provide appropriate solutions Ability to manage multiple tasks, prioritize, and work in a fast-paced environment Proficiency in handling communication tools and CRM software is a plus Experience in a similar customer support or BPO role is advantageous Fluency in English is required, and bilingual or multilingual capabilities are an added advantage