Retail Operations Manager

We are looking for a highly driven Retail Operations Manager to lead strategic and operational

initiatives across retail operations. This role will focus on improving operational efficiency, driving process excellence, managing cross-functional programs, and owning key business metrics. The ideal candidate comes from a strong operations-heavy retail industry with proven experience in managing large-scale programs, driving operational improvements, and working in fast-paced environments.

Key Responsibilities ● Own and drive retail operations programs to improve business performance, operational efficiency, and customer experience. ● Manage end-to-end execution of cross-functional initiatives across retail, supply chain, sales, and business teams. ● Analyze operational data, identify performance gaps, and implement scalable process improvements. ● Own and monitor key performance metrics (KPIs), dashboards, and reporting frameworks. ● Design and standardize operating processes, SOPs, and governance structures. ● Drive operational excellence initiatives including productivity improvement, cost optimization, and service quality enhancement. ● Collaborate with leadership to translate business strategy into operational execution plans. ● Lead problem-solving initiatives to address operational challenges and bottlenecks. ● Ensure timely delivery of programs while managing stakeholders and business priorities. ● Support central operations and transformation initiatives in a fast-paced environment.

Eligibility / Qualifications Option 1 — MBA Route ● 2–4 years of experience post Tier-1 MBA. ● Strong exposure to program management, data analytics, or central operations. ● Experience in early or mid-stage startup environments preferred. OR Option 2 — Operations Experience Route ● 4–6 years of experience in program management, business operations, strategy, or analytics roles. ● Experience within retail, telecom, FMCG or 2W/4W Dealership preferred. ● Proven ability to own business metrics, drive cross-functional initiatives, and manage large-scale process improvements.

Required Skills & Competencies ● Strong retail operations and business operations understanding ● Program and project management expertise ● Data-driven decision making and analytical thinking ● Process improvement and operational excellence mindset ● Cross-functional stakeholder management ● Performance and KPI management ● Problem-solving and structured thinking ● Ability to work in fast-paced, high-growth environments

Preferred Experience ● Experience managing large retail networks or FMCG, telecom. ● Exposure to operational transformation or process automation initiatives ● Experience working with centralized operations teams ● Startup or high-growth business experience