Senior Customer Support & Onboarding Specialist

Indus is Hiring an Operations Associate!

Operations Associate – Indus Remote-friendly https://indus.nz

About us: At

Indus , we’re on a mission to democratize access to India’s booming financial markets for the global investor. As the first platform purpose-built for seamless cross-border investing into Indian mutual funds, Indus empowers Non-Resident Indians and global citizens to diversify into one of the world’s fastest-growing economies, with zero paperwork, instant deposits, and full regulatory compliance.

As a Senior Customer Support & Onboarding Specialist, you’ll sit at the heart of this mission. You’ll be the bridge between our customers and the engine that powers their financial freedom. You will support seamless onboarding, safeguarding transaction integrity, and delivering an exceptional support experience that builds trust at every touchpoint.

What You’ll Work On: · Providing operational support to customers via email, phone, or chat on inquiries and issues. · Calling existing customers to encourage engagement and help them get the most out of the platform. · Guiding customers through onboarding and KYC (Know Your Customer) processes. · Helping improve internal operational processes and suggesting efficiencies.

Tools & Systems We Use: · Productivity & Analytics: Excel, Power BI · Platforms: Indus admin portal, KYC verification systems · CRM: Zoho · Communication: JustCall (for calls and SMS), email, chat

What We’re Looking For: · Experience: 4+ years in operations or customer support roles (fintech or financial services is a plus). · Communication: Confident in communicating with customers and external partners professionally. · Mindset: A proactive team player who’s eager to resolve issues, improve processes, and deliver excellent service.

Why Join Us? · Work in a hot fintech startup with opportunity for significant growth and equity. · Play a key role in delivering a seamless investment experience to our customers. · Collaborate with a passionate, agile, and international team. · Gain hands-on experience in cross-border financial operations.

How to Apply: Send your resume to Andrew@indus.nz.

Join Indus and help us reshape how the world invests and grows wealth!