Customer Support Executive

About: “Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.” Responsibilities: Handle customer inquiries and issues through both chat and voice channels. Analyze transactions and customer accounts to identify potential fraudulent activities. Investigate suspicious transactions and escalate issues to the appropriate departments. Communicate with customers to verify transactions and resolve fraud-related issues. Document all interactions and transactions accurately and timely. Provide recommendations for process improvements to minimize fraud risks. Maintain confidentiality of customer information and adhere to data protection regulations. Key Skills: Preferred BBA/B.Com/BBM/ BA Banking / Bsc Banking & Finance. Banking Chat or any International chat experience Good Verbal communication – able to articulate well Knowledge on Banking services ⚠️ Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.