Senior Claims Manager - Commercial Lines

Role: Senior Manager – Commercial Lines Claims Industry Type: General Insurance

Responsibilities: We are seeking a highly motivated Senior Manager for Commercial Lines Claims to join our Riverbank Insurance Brokers Team. Presentations to clients on claims capability and claims management, Involvement in GAP Analysis Involvement in Factory visit for Risk Inspection and subsequent Implementation. To mentor and coach commercial claims team and provide regular feedback and training. Manage and oversee the handling of complex commercial claims, including property, Burglary, marine and workers’ compensation policies. Ensure claims are handled in compliance with Insurance company policies, industry standards, & regulations. Connecting with Surveyors & Insurer’s Claim Handlers. Recommending Property Value-added services (VAS programs) and driving their implementation viz. Electrical Audit and Thermography. Act as a point of escalation for complex or sensitive claims issues.

Requirements and skills Proven experience of around 12 to 15 years in Commercial Lines – Claims handling. Good comprehensive knowledge of insurance products including Property Insurance, Liability Insurance, etc. Excellent skills in presentations, communication, negotiation and problem solving. Experience in delivering client-focused solutions and claims management systems. Minimum Education criteria: Graduation in any stream, MBA will be an added advantage.