Technical Lead

Position:

Problem Manager Experience:

8+ Years Domain:

Airline / Aviation Location:

Greater Noida NP:

Imme - 30 Days

About the Role We are seeking an experienced Problem Manager with strong ITSM expertise and deep exposure to the Airline/Aviation domain. The ideal candidate will be responsible for identifying, analyzing, and driving the resolution of recurring incidents, ensuring stability and continuous improvement in critical airline technology operations.

Key Responsibilities Lead the end-to-end Problem Management lifecycle (identification, logging, categorization, RCA, solution implementation). Conduct Root Cause Analysis (RCA) using methodologies like 5 Why, Fishbone, Pareto Analysis, etc. Work closely with Incident, Change, Release, and Service Operations teams to ensure effective service restoration and prevention of future issues. Analyze incident trends, correlate patterns, and drive permanent solutions. Ensure timely documentation of problem records and preventive actions. Collaborate with cross-functional teams from airline operations, reservation systems, airport systems, flight management platforms ,

etc. Present RCA findings and service improvement reports to senior stakeholders. Monitor KPIs and SLAs related to problem closure, recurring incidents, and service stability. Drive continuous service improvement (CSI) initiatives aligned with ITIL practices. Ensure compliance with ITIL/ITSM standards and organizational governance controls.