SFCC Technical Support Lead

Location:

Noida Experience:

12+ Years (including 6+ years in Salesforce Commerce Cloud – SFCC) Department:

Digital Commerce / eCommerce Development Role Type:

Full-Time We are looking for a

Senior SFCC Full Stack Technical Support Lead

to drive support operations, lead a technical team, manage customer communication, and ensure delivery excellence across SFCC front-end and back-end solutions. The ideal candidate should have strong expertise in SFRA, Business Manager operations, ITSM processes, and release management. Key Responsibilities 1️⃣ SFCC Full Stack Support Lead both front-end (SFRA/UI) and back-end (server-side JS, Business Manager) operations. Deliver enhancements, custom features, and issue resolutions. Handle Controllers, Services, Forms, PDP/PLP modifications, and storefront functionalities. Manage Business Manager setups such as promotions, content assets, slots, preferences, jobs, workflows, and catalog operations. 2️⃣ Leadership & Team Management Lead and mentor a team of SFCC developers and support analysts. Review tickets, monitor code quality, and enforce best practices. Collaborate with QA, Architecture, and UX teams for seamless delivery. Provide effort estimation, risk management, and team guidance. 3️⃣ Customer & Stakeholder Management Serve as the primary technical point of contact for clients. Manage requirements, communication, escalations, and expectations. Advise customers on SFCC best practices and platform capabilities. 4️⃣ ITSM & Release Management Work within Incident, Problem & Change Management processes. Oversee build, deployment, versioning, and release activities. Ensure documentation compliance and coordinate with platform support teams. Troubleshoot performance issues across environments. Required Technical Skills Front-End HTML5, CSS3, SCSS, Bootstrap JavaScript, jQuery, JSON SFRA-UI / SFCC-UI (Optional)

AEM-UI Back-End Deep knowledge of Business Manager Server-side JS (Controllers/Models), Jobs, Services Catalog management, Custom Objects, Preferences REST and SOAP integrations Tools ServiceNow Git Jira / Agile tools Basic understanding of CI/CD pipelines