Manager – Voice Operations

We’re Hiring: Assistant Manager / Manager – Voice Operations Location:

India Experience:

6–10 Years Industry:

BPO / Contact Center / Customer Support We are looking for an experienced

Assistant Manager – Voice Operations

to lead contact center teams and drive key customer experience metrics. If you have strong expertise in

team management, performance improvement, and contact center KPIs , we would love to connect with you. Key Responsibilities • Manage

day-to-day voice/contact center operations

and ensure SLA delivery • Drive improvement in

NPS, CSAT, FCR, AHT, productivity, and quality metrics • Manage

team performance , including

top and bottom quartile analysis • Implement

Performance Improvement Plans (PIP)

for low performers • Ensure adherence to

quality, compliance, and operational standards • Handle

client communication, escalations, and operational risks • Drive

continuous improvement through RCA and performance insights Key Skills ✔ Voice Operations / Contact Center Operations ✔ NPS | CSAT | FCR | AHT ✔ KPI & SLA Management ✔ Performance Management & Coaching ✔ Compliance & Quality ✔ Stakeholder Management Interested candidates can share their profiles or connect directly. #Hiring #VoiceOperations #ContactCenter #BPOJobs #OperationsManager #CustomerExperience