Product Operations Manager

Who We Are: Cimpress N.V. (NASDAQ: CMPR) is the world leader in mass customisation. Our unmatched technology, production, and supply chain operations allow us to offer products that can be personalised by an individual customer and manufactured on demand: easily, with great quality, and at affordable prices. Whether it is customised apparel, marketing materials for a business, or personalised photo products commemorating cherished family moments, we create real, tangible products that mean something to real people. Founded over 20 years ago from a spare bedroom in Paris, Cimpress has grown into a global company with over

$3.2 billion in annual revenue ,

16+ million customers , and more than

5,000 team members across 16 countries . We operate a portfolio of well-known brands, including Vistaprint, Albelli, Drukwerkdeal, and Pixartprinting.

Cimpress has created a new business called

Cimpress Open , whose mandate is to excel at serving customers through third-party channels. Cimpress Open harnesses the power of our state-of-the-art Mass Customization Platform to integrate with key partner businesses, leveraging the product breadth and scale advantages provided by Cimpress’ mass customization ecosystem. The platform consists of modular, multi-tenant services, making it easy and fast to introduce new products, reach customers, and track orders. Last year, Cimpress generated over

$3B in revenue

through customized print products, signage, apparel, packaging, and more. Cimpress Open has significant growth opportunities as it establishes a strong presence with digital design software partners and established eCommerce marketplace platforms. We encourage our team members to think like owners — acting small while supported by the strength of a large organization. This is a fast-growing team with significant flexibility to define operational frameworks and build scalable systems that solve real business problems.

About the role: As a

Product Operations Manager , you will lead the Product Operations function responsible for driving operational excellence across the end-to-end product activation and merchandising enablement lifecycle. In this role, you will balance

strategic leadership with hands-on operational execution , ensuring that our product catalog operations scale efficiently while maintaining high data integrity and operational reliability. You will manage and mentor the Product Operations team while building scalable processes that support rapid product launches, catalog expansion, and marketplace growth across multiple channels. Working closely with

category managers, product managers, fulfillment teams, supplier partners, and Cimpress Technology , you will ensure that product launches are executed seamlessly and that our product catalog remains accurate, reliable, and optimized for performance across marketplaces. This role requires a

startup mindset

— someone who thrives in fast-moving environments, embraces ownership, and enjoys rolling up their sleeves to solve complex operational challenges while building systems that scale with the business. You will also play a key role in driving

continuous improvement initiatives , analyzing operational performance, and implementing tooling and process improvements that allow the Product Operations function to operate with greater speed, accuracy, and efficiency.

What you will do: Team Leadership & Capability Development Lead and mentor the Product Operations team, fostering a culture of ownership, accountability, and operational excellence. Provide coaching and professional development to build strong product operations capabilities across the team. Define workflows, operational standards, and priorities to ensure efficient and consistent execution across product operations activities. Develop onboarding frameworks, training materials, and documentation to support team scalability. Product Operations Strategy & Operational Excellence Own the operational strategy for product activation and backend merchandising enablement across marketplaces and white-label partners. Design scalable operational processes that support rapid product launches and catalog expansion. Identify operational bottlenecks and implement improvements that enhance speed, accuracy, and reliability of product setup. Define and monitor operational KPIs to track performance and ensure continuous improvement. Product Activation & Catalog Operations Oversight Oversee the end-to-end process of internal product activation to ensure alignment between category strategy and operational execution. Guide the team in managing PRDs (backend merchandising SKUs) to maintain high-quality product data and accurate mapping for merchandising teams. Ensure operational readiness for new product launches and category expansions. Drive efficient management of large-scale product catalog operations across multiple marketplaces. Cross-Functional Collaboration Serve as the primary operational interface between category managers, product managers, supplier teams, and fulfillment partners. Ensure strong collaboration between teams to align operational execution with product strategy and customer demand. Support strategic product initiatives by ensuring operational feasibility and readiness. Process Optimization & Efficiency Gains Continuously evaluate operational workflows to identify opportunities for automation, tooling improvements, and process optimization. Partner with technical teams to enhance internal tools, workflows, and data systems supporting product operations. Implement best practices that enable long-term operational scalability and improved team productivity. Incident & Reliability Management Establish strong incident management and root-cause analysis frameworks for product setup and catalog reliability issues. Drive operational improvements to ensure a

minimum 98% first-time-right rate

for test orders and product setup reliability. Lead operational retrospectives and ensure lessons learned are integrated into improved processes.

Your Qualifications: 9+ years of experience in

product operations, eCommerce merchandising operations, or catalog management . 2+ years of experience

leading or mentoring operational teams . Strong experience managing

product data, SKU operations, product activation, and merchandising workflows . Hands-on experience working with internal tools such as

MCP systems and fulfillment platforms . Strong analytical mindset with experience using

BI tools and marketplace dashboards . Excellent cross-functional collaboration and stakeholder management skills. Proven ability to identify operational inefficiencies and implement scalable process improvements. Experience working in

fast-paced startup or high-growth environments . Familiarity with

printing technologies or custom print product operations .

Nice to have: Experience managing product operations in

multi-marketplace environments (Amazon, B2B, DTC platforms) . Experience driving

automation initiatives or operational transformation programs . Experience defining and managing operational KPIs and driving measurable performance improvements. Experience working with large-scale product catalogs in complex eCommerce ecosystems.

Why you'll love working here: Being at Cimpress means you don’t see work as just a building, a desk, or a manufacturing floor. You see it as an opportunity to grow your career and impact millions of customers around the world. We strive to give our team members everything they need to

learn, grow, and succeed . Through innovation, collaboration, and constant exposure to new challenges, we encourage our teams to operate outside their comfort zones and discover what they’re capable of achieving. Some might call that a challenge — we call it another great day at work. For this role, occasional travel may be required to collaborate with business stakeholders, platform teams, and partners.

Equal Opportunity Employer: Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by applicable laws and regulations.

We're Remote-First: In 2020, Cimpress adopted a

Remote-First operating model and culture , empowering our team members with flexibility, autonomy, and trust to work where they are most productive. We also provide collaboration spaces where teams can meet physically when in-person collaboration creates the most impact.