Collection Executive (Contractual)

Role Summary:

BHIVE Workspace is seeking a seasoned professional to join as a Collection Executive (workspace business) on a 6-months contract who would responsible for proactively reaching out to enterprise (B2B) customers to collect outstanding payments, reduce overdue accounts, and maintain a healthy accounts receivable balance. This role requires strong negotiation skills, financial acumen, and the ability to manage client relationships professionally. Key Responsibilities: 1.

Outbound Collection Calls - Proactively call enterprise customers with overdue invoices. - Follow up on payment commitments and ensure timely collections. - Negotiate repayment terms or settlements when necessary. - Provide reminders before invoices become overdue to prevent delays.

2.

Accounts Receivable & Credit Management - Monitor and track outstanding balances through aging reports. - Maintain accurate records of all interactions, commitments, and escalations. - Investigate payment delays and resolve disputes or discrepancies. - Work with internal teams (finance, sales, legal) to ensure smooth collections.

3.

Relationship Management - Build and maintain strong relationships with enterprise customers while ensuring payments. - Educate customers on payment terms, billing cycles, and company policies. - Address and resolve client concerns professionally.

4.

Risk Management & Escalation - Identify high-risk accounts and escalate potential bad debts. - Recommend necessary legal actions or further collection measures. - Work with legal teams or external agencies when required.

5.

Reporting & Performance Monitoring - Provide regular updates on collection status and outstanding amounts. - Track payment trends and identify areas for process improvement. - Ensure compliance with internal policies and regulatory requirements.

Qualifications: - Education: Bachelor's degree in finance, Accounting, Business Administration, or related field.

Experience: - Minimum 1 year of experience in a collection role or a similar customerfacing position. - Relevant certifications in collections or finance are a plus.

Skills: - Strong communication and negotiation skills. - Proficiency in MS Office (Excel, Word) and experience with collection software. - Attention to detail and the ability to manage multiple accounts simultaneously. - Conflict resolution and problem-solving abilities. - Knowledge of legal and regulatory requirements related to collections.