Customer Service Representative

Key Responsibilities Order Management Manage the end-to-end order lifecycle, from initial customer inquiry to final shipment. Coordinate with cross-functional teams to track workflow, obtain necessary approvals, and ensure adherence to defined timelines.

Communication & Coordination Maintain clear, timely, and professional communication with international buyers, vendors, and internal stakeholders. Follow up on materials, approvals, sampling, and other critical project milestones. Prepare professional emails, reports, and regular status updates for both internal and external stakeholders.

Data Management & Documentation Maintain and update production trackers, order sheets, status reports, and shipping documentation. Organize and manage records related to costing, sourcing, sampling, and other operational processes.

Qualifications & Eligibility Experience:

Open to

Experienced professionals or Freshers

. For experienced candidates,

mandatory exposure to Manufacturing environments

, preferably in a

B2B business model

. Compensation:

CTC up to ₹20,000 – ₹21,000 per month (maximum)

. Education: Schooling from

ICSE / CBSE / other recognized boards (English Medium only) Graduation/Post-graduation in

B.A. (English / Mass Communication) / BBA / MBA / B.Tech Exceptional communication and interpersonal skills with strong command over English. Strong analytical and problem-solving abilities. Ability to manage multiple orders, timelines, and stakeholder relationships. Demonstrated interest in

luxury, fashion, manufacturing, and global trade

. Willingness to learn industry-specific practices and apply knowledge to drive operational excellence.