Collections Team Lead

- Actively develop the capabilities and business acumen of direct reports, drives the development of team members, ensuring full and well- rounded team competency. Demonstrate leadership skills with experience managing teams of 13-18 members. - Maintain daily shrinkage at less than 5%. - Monitor calls and ensure compliance and quality performance. Expectation is to do 3 call monitoring per day, strategically across BQ and other team members. - Weekly performance review with team. - 15 second talk-offs for the day; i.e. assisting team members by taking over calls where they are unable to resolve the account - Ensuring that at least 40% of his team earns incentive. - Ensure full compliance with all company, departmental, legal, and regulatory requirements. Understand and execute policies, processes and procedures of the organization. - Strong Focus on collector upskilling and programs goals. - Good interpersonal skills and ability to retain and sustain tenure thru strong connect with team members. - Ability to set targets as per the process requirements and business goals. - Identifying opportunities/training needs and defining training/coaching plan for team members. - Knowledge of KRA’s, performance metrics and reports.