Customer Service Specialist

Company Description Grantify is an innovative education platform redefining the path to higher education through a transparent and efficient admissions and tuition-matching ecosystem. By enabling students to define their budgets and goals, and allowing universities to provide tailored offers, Grantify creates a more accessible and fair opportunity for students. The platform also simplifies the decision-making process, improves educational access, and lowers acquisition costs for universities. Grantify's mission is to empower students by making higher education more affordable, accessible, and closely aligned with their unique aspirations.

Role Description This is a full-time remote position for a Customer Service Specialist. The specialist will be responsible for ensuring a positive experience for users by addressing inquiries, solving issues, and providing exceptional service. Key responsibilities include responding to customer requests via phone, email, or chat, maintaining a professional and empathetic tone, and supporting customers in navigating the Grantify platform. Further tasks include gathering user feedback to enhance service delivery and contributing to customer satisfaction strategies to uphold Grantify’s mission.

Qualifications Strong skills in Customer Support and Customer Satisfaction, with a focus on providing outstanding assistance to clients. Proficiency in Customer Service and Customer Experience management to create positive and seamless user interactions. Effective Phone Etiquette for professional and empathetic communication with customers. Excellent communication, problem-solving abilities, and interpersonal skills. Prior experience in customer service roles is preferred but not mandatory; training is provided for the right candidate. Ability to work independently in a remote setting with strong organizational and multitasking capabilities. Passion for education and commitment to supporting students in achieving their academic goals is a plus.