SFCC Technical Support Lead

Location: Noida

Experience: 12+ Years (including 6+ years in Salesforce Commerce Cloud – SFCC)

Department: Digital Commerce / eCommerce Development

Role Type: Full-Time

We are looking for a Senior SFCC Full Stack Technical Support Lead to drive support operations, lead a technical team, manage customer communication, and ensure delivery excellence across SFCC front-end and back-end solutions. The ideal candidate should have strong expertise in SFRA, Business Manager operations, ITSM processes, and release management.

Key Responsibilities

SFCC Full Stack Support

- Lead both front-end (SFRA/UI) and back-end (server-side JS, Business Manager) operations. - Deliver enhancements, custom features, and issue resolutions. - Handle Controllers, Services, Forms, PDP/PLP modifications, and storefront functionalities. - Manage Business Manager setups such as promotions, content assets, slots, preferences, jobs, workflows, and catalog operations.

Leadership & Team Management

- Lead and mentor a team of SFCC developers and support analysts. - Review tickets, monitor code quality, and enforce best practices. - Collaborate with QA, Architecture, and UX teams for seamless delivery. - Provide effort estimation, risk management, and team guidance.

Customer & Stakeholder Management

- Serve as the primary technical point of contact for clients. - Manage requirements, communication, escalations, and expectations. - Advise customers on SFCC best practices and platform capabilities.

ITSM & Release Management

- Work within Incident, Problem & Change Management processes. - Oversee build, deployment, versioning, and release activities. - Ensure documentation compliance and coordinate with platform support teams. - Troubleshoot performance issues across environments.

Required Technical Skills

Front-End

- HTML5, CSS3, SCSS, Bootstrap - JavaScript, jQuery, JSON - SFRA-UI / SFCC-UI - (Optional) AEM-UI

Back-End

- Deep knowledge of Business Manager - Server-side JS (Controllers/Models), Jobs, Services - Catalog management, Custom Objects, Preferences - REST and SOAP integrations

Tools

- ServiceNow - Git - Jira / Agile tools - Basic understanding of CI/CD pipelines