AVP – Insurance Operations

AVP – Delivery Management (London Market Insurance) Location: Pune Experience: 15+ Years Travel: Quarterly travel to Delhi/NCR

Role Overview We are looking for a seasoned Delivery Management Leader (AVP level) with extensive experience in the London Insurance Market (Lloyd’s of London / UK Market) to lead large-scale delivery operations. The role will oversee end-to-end delivery across IBA Accounting, Onboarding, Risk Processing, and Claims functions, managing a 100+ member delivery team. This is a senior leadership role requiring strong expertise in people management, process optimization, and client engagement, with full ownership of delivery outcomes.

Key Responsibilities: Lead and manage end-to-end delivery for IBA Accounting, Onboarding, Risk Processing, and Claims teams Own delivery governance, service quality, SLAs, KPIs, and continuous improvement initiatives Manage and mentor large delivery teams (100+ headcount) across operations Act as the primary escalation point for clients and internal stakeholders Drive process excellence, operational efficiency, and risk mitigation Partner with clients in the London / UK Insurance Market, ensuring strong relationship management Collaborate with cross-functional teams including technology, compliance, and transition teams Support audits, regulatory requirements, and client reviews Travel to Delhi/NCR once per quarter for stakeholder and leadership engagements

Required Experience & Skills: 15+ years of experience in Delivery / Operations Management within Insurance Current or recent experience in a Delivery Lead / AVP-level role Strong London Market exposure (Lloyd’s of London / UK Market) – mandatory Proven experience managing large delivery teams (100+ FTEs) Hands-on experience across IBA Accounting, Risk Processing, Claims, and Onboarding Strong expertise in People Management, Process Improvement, and Client Management Excellent stakeholder communication and leadership skills Experience driving transformation, stabilization, and scale-up engagement