Hostel Operations Manager

Position: Hostel Operations Manager

Location: Gurgaon ️ Working Days: Monday- Saturday (Saturdays WFH) Experience Required: 4-8 years Client: Leading Business School Preference: Candidates with prior experience of working at early-stage educational startups.

About The Organisation Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role Overview: You will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation. You won’t be getting into daily ground-level execution — you’ll be driving outcomes through your team, setting standards, and ensuring seamless collaboration between departments.

Key Responsibilities: ● Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations. ● Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations. ● Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals. ● Act as the primary escalation point for student and parent concerns related to residential life. ● Maintain proactive, transparent communication with parents especially in sensitive or emergency situations. ● Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement. ● Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance. ● Review and approve SOPs, incident reports, safety checks, and compliance protocols. ● Champion a positive residential culture — inclusive, respectful, and aligned with student well-being. ● Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience. ● Collaborate with student councils or committees where needed to foster a collaborative campus environment. ● Present regular reports on hostel performance, grievances, service levels, and student satisfaction. ● Track KPIs and use data-driven insights to improve processes and policies. ● Maintain proper documentation and ensure regulatory compliance related to hostel facilities.

Ideal Candidate Profile: ● 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience. ● Exceptional communication and interpersonal skills — able to handle both student concerns and high-touch parent interactions with confidence and empathy. ● Demonstrated ability in leading teams, managing vendors, and getting things done through others. ● Strong conflict resolution, prioritization, and people management skills. ● Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.