Genesys Cloud Bot Developer

ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.

Interested candidates can reach out at

dineshkumar.s@acldigital.com

Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks

Experienced

Genesys Cloud Bot Developer

to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.

Key Responsibilities

Design and implement

Dialog Engine Bot Flows

for IVR and digital channels. Develop and maintain routing strategies using

Genesys Architect . Integrate bots with enterprise knowledge base APIs and transaction history systems. Ensure

multi-channel support

(voice, chat, web messaging, WhatsApp, social). Collaborate with AI/ML engineers on intent recognition and fallback handling. Conduct end-to-end

testing

of bot flows. Provide ongoing optimization of conversational flows.

Required Qualifications

3+ years of hands-on experience with

Genesys Cloud CX

(Architect, Dialog Engine Bot Flows, Routing). Strong knowledge of

IVR design, call flows, and digital messaging channels . Experience with

APIs, JSON, REST integrations . Understanding of

contact center KPIs

(deflection, resolution rate, CSAT). Ability to collaborate with cross-functional teams (AI, backend, QA, training).