AI Conversation Auditor – ConvoZen - Internship

AI Conversation Auditor – ConvoZen (In-House AI Bot) As an AI Conversation Auditor for our in-house conversational engine,

ConvoZen , you will play a critical role in scaling the bot’s intelligence across multiple languages. Your primary responsibility will involve auditing real estate sales call transcripts in specific regional languages to evaluate conversational quality, objection-handling effectiveness, and adherence to defined SOPs. Through structured analysis of these interactions, you will help identify gaps in dialogue flow, language-specific nuances, and response accuracy — enabling continuous refinement of ConvoZen’s multilingual conversational capabilities. Your insights will directly contribute to enhancing the bot’s contextual understanding, improving automated response frameworks, and ensuring consistent, high-quality customer engagement at scale. This role sits at the intersection of language intelligence and AI optimization, helping us build a smarter, more culturally adaptive conversational assistant.