Senior Analyst

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

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Main requirement is hands-on experience or demonstrated skills in process documentation, which is the core requirement for this role.

Additionally, the Documentation Specialist we're looking for should bring strengths such as:

- Experience creating process documentation, including SOPs, desktop procedures, job aids, and training materials - Ability to interview SMEs and translate complex workflows into clear, user-friendly documentation - Strong written communication skills with attention to structure, consistency, and version control - Experience working within regulated or operational environments, where accuracy and clarity are critical - Comfort maintaining documentation repositories and applying documentation standards and templates