Global ERP Delivery Director

Location:

India (Chennai preferred) |

Reports To:

CEO (US) |

Full-Time About AssistNow AssistNow is a Bentonville, Arkansas-headquartered, Workday-native consulting firm specializing in AI-powered implementations, Application Managed Services (AMS), enterprise staffing, and digital transformation for mid-market and enterprise clients. We serve 50+ organizations globally with delivery operations across the US, EMEA, and APAC. We are a 51–200 employee scale-up moving fast from “high-growth startup” to “predictable, high-margin delivery machine” — without ever compromising quality. Our mission is simple: Simplify. Innovate. Transform. What This Role Is We need a battle-tested delivery leader to own all offshore execution — implementations, AMS, and staffing. You will keep utilization high, margins healthy, capacity visible, and clients delighted. This is a hands-on, in-the-weeds role with full accountability for outcomes. No figureheads. What You’ll Own

Delivery Execution End-to-end ownership of offshore delivery: quality, timelines, budgets, and SLA governance that actually works. Utilization and Margins Own consultant utilization, project-level gross margins, bench management, and rolling 60–90 day capacity forecasts tied directly to the real sales pipeline (no wishful thinking). Governance and Visibility Run weekly operational reviews, delivery dashboards, and escalation processes. Enforce rigorous estimation discipline and pricing guardrails before deals are signed. Sales Alignment Act as the final gatekeeper on every deal: validate capacity, skill fit, and profitability. Work hand-in-hand with sales/staffing leadership and push back when scope or margins don’t make sense. Team Development Lead, coach, and grow delivery managers and consultants. Build second-line leadership and a culture of radical ownership and transparent communication — especially when things go wrong. Operational Improvement Continuously tighten workflows, improve reporting, and deploy tooling/automation so delivery performance becomes visible and predictable across all regions. What We’re Looking For

12+ years in ERP/enterprise consulting, with

at least 5 years

in delivery leadership roles managing offshore teams of 40+ resources Proven experience running Workday implementations and AMS engagements for US-based clients (exposure to EMEA/APAC is a strong plus) Deep hands-on expertise in

Workday

(required); familiarity with SAP, Oracle, or PeopleSoft is a bonus You have personally owned utilization targets, margin management, forecasting, and P&L outcomes — not just supported them The Kind of Leader You Are You are disciplined, execution-obsessed, and financially fluent. You communicate directly, make the hard calls, and take ownership of problems instead of escalating them upward. You thrive on results, not recognition, and you don’t need constant hand-holding. How We’ll Measure Year One Success

Delivery is stable, predictable, and fire-free for the CEO SLAs consistently met or exceeded Gross margins improved Utilization at or above target 90-day capacity forecasts accurate Strong second-line leadership bench in place Compensation ₹50–85 Lacs total CTC (base + variable), with significant performance bonus directly tied to utilization, margins, and delivery KPIs. Exceptional candidates will receive equity/ESOP upside. (Band will be stretched for proven high-performers.) What’s Ahead This role has a clear path to broader Global Head of Delivery or COO-level responsibility as AssistNow continues its international expansion. If you want to build something that lasts and be measured on real business outcomes, this is it.