Manager

As an

Operations Manager

also known as

Talent Delivery Manager , you are responsible for leading a team of 12-20 associates for recruiting coordination function within the overall hiring lifecycle. You will interact frequently with the team, clients, recruiters, Sr. leaders, interviewers and other important stakeholders to ensure seamless execution of the project.

As an Operations manager, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs. You will monitor and assist your team in a matrix-based environment to ensure the maximum productivity, and on-time completion of targets and goals. You’re also responsible to develop and maintain a positive working relationship with the client.

primary responsibilities ● Support client hiring goals through efficient interview coordination and scheduling. ● Grow and develop relationships with clients, conduct weekly/monthly/quarterly client business reviews. ● Provide innovative solutions to solve client needs. ● Overall influence to the account P&L expenses. ● Monitor account activities to ensure compliance. ● Ensure teams are meeting set targets & SLA’s within the assigned time frame. ● Provide leadership through coaching and mentoring your team ● Ensuring top-notch service delivery to one of our *Fortune500 client*.

required skill-set & qualifications ● Minimum bachelor’s degree from a UGC/AICTE accredited university ● 7-10 years of corporate experience, preferably in BPO / KPO / RPO Industries. ● 3+ years of minimum experience in a leadership role ● Superior consulting, leadership, management, interpersonal, and mentoring skills. ● Proficiency using Google/Microsoft email, calendaring and cloud based products. ● Process improvement/continuous improvement or project management skills. ● Client relationship management, customer service and stakeholder management skills ● Ability to work in complex environment and deal with ambiguity, uncertainty and challenges ● Positive attitude and problem solving skills ● Excellent written and oral communication skills

nature of job and reporting ● Night Shifts. ● On-site work opportunity ● Locations : Hyderabad Only ● Reporting to the Director / Sr. Director of Client Delivery ● Opportunity to work with regional teams in APAC, NAM, and EMEA

what’s in it for you ● Join a global market leader in HR services with industry recognition. ● Join a diverse and inclusive workplace. ● Join a company with a wide range of learning, development and advancement opportunities. ● Join a company that offers a great work/life balance. ● Join a company with proven processes and high-output technology to create efficiency.