Application Support Engineer

Job Title:

Application Support Engineer Location:

Sector-62, Noida Company:

TechRyde Private Limited Experience:

1 to 3 years (or more) Employment Type:

Full-Time Shift:

US Shift (Night Shift) Work Mode:

5 days (In-office)

About TechRyde: TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary: We are seeking a technically adept and customer-focused API & Product Support Specialist to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities: • Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities. • Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. • Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA). • Assist customers in understanding and implementing APIs, offering clear guidance and best practices. • Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support. • Document common issues, solutions, and create support documentation and knowledge base articles. • Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. • Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications: • 1–3 years (or more) of experience in technical support, API support, or product support roles. • Strong knowledge of RESTful APIs, API documentation, and integration practices. • Hands-on experience with Postman, Swagger, or other API testing tools. • Understanding of software development lifecycle and debugging techniques. • Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. • Strong problem-solving skills and a proactive approach to resolving technical issues. • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications: • Experience with API authentication methods (OAuth, API keys, etc.). • Familiarity with log analysis and debugging tools. • Prior experience working with SaaS or cloud-based products.

Why Join TechRyde? • Work on cutting-edge solutions shaping the future of hospitality and retail. • A collaborative work environment with global clients and diverse projects. • Growth opportunities and ongoing learning & development support. • Flexible work culture and a supportive team.

How to Apply: Send your updated resume to

with the subject line “Application Support Engineer – Application”.