Amazon Connect

About Company:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes. Job Title:

AWS Connect Location

: (PAN India) – Bangalore (Global village Tech Park) / Hyderabad (Rai Durg) / Mumbai (Powai / Mahape) / Chennai (DLF IT Park) / Pune (Shivajinagar) / Noida (Candor Techspace, Industrial Area) / Gurgaon (Ambience Island, DLF Phase 3) / Kolkata (Merlin Infinite, Salt Lake Electronics Complex) Experience

: 5 to 8 Years Employment Type

: Contract to Hire Work Mode

: Hybrid Notice Period

: Immediate Joiners Only Job Description: Senior Amazon Connect Developer Implementation Support Role Summary The Senior Amazon Connect Developer will lead the development implementation and support of cloud contact center solutions using Amazon Connect and AWS services The role involves designing contact flows building integrations developing backend services deploying bots and providing L3level support the candidate will also guide junior developers and collaborate with cross functional teams Key Responsibilities 1 Implementation Develop end-to-end Amazon Connect Contact Flows queues routing profiles quick connects and telephony setup Build integrations using o AWS Lambda NodeJS Python o API Gateway o DynamoDB o Kinesis Event Bridge SNSSQS Implement Amazon Lex V2 bots voice chat and integrate with Connect Build AI automations using Amazon Bedrock Lambasted workflows Implement third-party integrations CRMs ticketing tools payment gateways verification services data providers Write reusable and modular code for backend logic API consumption validations and routing 2 Support Troubleshoot production issues related to o Call flow behavior o Routing failures o LambdaAPI failures o CRMthirdparty API errors o Contact quality or latency issues Handle L2L3 support requests and perform RCA Fix defects optimize flows and improve performance 3 CICD DevOps Work on CICD pipelines for o Lambda deployments o Contact flow JSON automation o Lex bot promotion Dev QA UAT Prod Use CodePipeline GitHub Actions Jenkins or Azure DevOps Follow Git branching strategy for version control 4 Documentation Collaboration Prepare TDD sequence diagrams config documents and deployment guides Work closely with testers BAs DevOps and cloud architects Provide technical mentorship to junior resources Required Skills Strong Handson in Amazon Connect must-have Programming Nodejs preferred Python Experience building AWS Lambda API Gateway REST APIs DynamoDB tables Good knowledge of JSON REST Webhooks Amazon Lex V1V2 bot development Experience with Amazon Bedrock prompting orchestration LLMbased automation Strong debugging skills and eventdriven troubleshooting Knowledge of AWS IAM S3 CloudWatch logsmetrics Experience implementing CICD pipelines Preferred Experience with Salesforce ServiceNow Dynamics integrations Understanding of PSTN SIP CTI fundamentals Exposure to CyaraTestRTC for contact center testing AWS certification is a plus Skills Mandatory Skills:

Node.js, Amazon Connect