Lead Software Engineer

Experience-5+ Years

Design, develop, and Lead customize ServiceNow ITSM applications, modules, and workflows (e.g., Incident, Problem, Change, Request, CMDB, Knowledge). Develop client scripts, UI policies, business rules, and integrations using REST/SOAP APIs. Configure and maintain Service Catalog items, SLAs, notifications, and reports/dashboards. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Perform system administration activities including platform upgrades, patches, and performance tuning. Ensure solutions adhere to ServiceNow best practices, security standards, and ITIL processes. Support UAT, troubleshoot issues, and provide ongoing enhancements and maintenance. Document technical designs, configurations, and workflows for future reference.