Desktop Support Engineer

Responsibilities

Perform advanced troubleshooting:

Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems. Manage operating systems:

Provide advanced support for operating systems, such as Microsoft Windows, including installation, configuration, and troubleshooting. Support enterprise applications:

Troubleshoot and resolve issues with specialized enterprise applications, including database access, software-specific errors, and integration problems. Configure network settings:

Assist with network-related issues, such as group policy settings, domain access, user permissions, and connectivity problems with LAN/WAN and VPNs. Execute software deployment and updates:

Assist with the deployment of software patches and updates across the organization, using tools like SCCM and Intune. Maintain system security:

Implement and enforce security protocols, such as installing and updating antivirus software and educating users on security best practices. Collaborate with IT teams:

Work closely with other teams, such as Network Engineering and Systems Administration, to resolve larger infrastructure issues. Create and maintain documentation:

Document technical procedures, troubleshooting steps, and resolutions in the company's knowledge base and ticketing system.

Qualifications

Education:

A bachelor’s degree in information technology, Computer Science, or a related. Experience:

2–3 years of experience in a desktop support. Technical skills: Operating systems:

Expert knowledge of Windows operating systems. Networking:

Strong understanding of network protocols and configurations (TCP/IP, DNS, DHCP). Remote support:

Proficiency with remote desktop tools (e.g., TeamViewer, RDP). Ticketing systems:

Experience with helpdesk ticketing software. Hardware:

Strong hardware troubleshooting and repair skills for desktops, laptops, printers, and peripherals. Certifications:

Professional certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are often a plus. Soft skills: Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. A high level of patience and customer service orientation. The ability to prioritize multiple tasks and work effectively under pressure.