Delivery Manager – ITSM Automation

We’re Hiring at Yellow.ai! Role: Delivery Manager / Customer Success Manager – ITSM Automation

At Yellow.ai, we’re redefining how enterprises run their IT Service Desks using AI-first automation. We’re looking for a hands-on Delivery Manager / Customer Success Manager who understands ITSM inside out and can lead enterprise-scale AI deployments from idea to measurable impact.

If you enjoy working at the intersection of customers, technology, and business outcomes, this role is for you.

What You’ll Do *Own end-to-end delivery of AI automation projects for large enterprise customers *Act as the ITSM subject-matter expert, driving high-ROI use cases like password resets, software provisioning, and ticket automation *Partner closely with Global System Integrators (GSIs) and senior enterprise stakeholders *Translate business goals into technical execution (ServiceNow, Jira, AD, etc.) *Drive post-go-live adoption, track deflection metrics, and demonstrate value to leadership

Who We’re Looking For *5+ years in Delivery Management, Technical Project Management, or Customer Success *2+ years in ITSM / IT Operations / Service Desk transformations *Hands-on experience delivering Conversational AI (Chat/Voice) or automation / RPA solutions *Strong understanding of ITIL frameworks (Incident, Problem, Change) *Comfortable working in complex, enterprise, multi-vendor environments

Must-Have Experience *ITSM Platforms: ServiceNow, Jira Service Management, BMC Helix, Freshservice, Cherwell *Identity & Access: Active Directory, Azure AD, Okta, SailPoint *Collaboration Tools: Microsoft Teams, Slack *Knowledge Management: SharePoint, Confluence *Experience working with or within GSIs is a big plus

Inbox your resume at niriksha.brar@yellow.ai