Technical Support Engineer

Immediate Hiring for Technical Support @Movate, Ambit

Greeting for Movate(Formerly CSS Corp)

Interested candidates kindly inbox your CV's to

L1 Technical Support Exp: 6 Months – 3 Years Location: Chennai – Ambit IT Park

Primary Responsibilities Include: • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed

Skillset : • High school diploma or general education degree (GED); • 6 Months to 1 year experience in Technical Support or Customer Support Environment • Proven success in a phone-based customer service or call center position • Ability to understand and determine root causes to customer issues • Comfortable with technology and ability to provide technical assistance for consumer electronics • Strong work ethic and the drive to contribute to company goals • Clear and effective phone communication skills to ensure all customer issues are resolved • Ability to work independently and in a team setting • Ability to prioritize in a fast-paced environment and excellent time management skills • Positive, can-do attitude and eager for continuous improvement • Strong commitment to customer happiness and satisfaction

Thanks, Deepu