⭐ Community & Retention Manager (Gaming | Discord | RMG)

Community & Retention Manager (Gaming | Discord | RMG)

Location:

Remote / Hybrid Reports to:

Player Experience & Communications Lead

Role Overview

We are looking for a Community & Retention Manager who understands gaming culture and can build an active, trusted, and engaged player community across Discord, Telegram, and social platforms. This role is not moderation alone. You will be responsible for driving conversations, encouraging participation, managing sentiment, and creating small engagement moments that improve retention and player loyalty. You will work closely with content, social, creative, and growth teams to ensure the community feels heard, informed, and emotionally connected to the game. Experience working with gaming or RMG communities is strongly preferred. Exposure to SEA player behaviour and engagement patterns is a major advantage.

Key Responsibilities

Manage and grow Discord and Telegram communities with active engagement Moderate conversations while maintaining a positive and competitive environment Run small events, tournaments, polls, and engagement initiatives Monitor player sentiment and escalate issues to internal teams when required Support ORM by responding to concerns and maintaining trust Collect player feedback and convert insights into retention opportunities Collaborate with creators and social teams to amplify community activity Help onboard new players and guide them through early gameplay experiences

Success Metrics

Active community participation and engagement levels Player sentiment and trust indicators Retention signals from community-active users Event and activity participation rates Speed and quality of issue handling

Ideal Candidate

2-4 years managing gaming, esports, or RMG communities Strong familiarity with Discord, Telegram, and gaming communication patterns Comfortable handling competitive discussions and emotional player reactions Ability to initiate conversations and sustain community energy Gaming-native mindset with strong empathy and communication skills Experience working with SEA gaming audiences is a plus

Bonus (Nice to Have)

Experience running gaming tournaments or engagement events Exposure to creator-led community ecosystems Familiarity with moderation tools and sentiment tracking Experience working with early-stage gaming communities