Salesforce Business Analyst

Position name: Salesforce Business Analyst

Experience: 5+ years

Work Location: Dubai, UAE

Notice Period: Immediate Joiner or serving notice

Job Description:

- Eliciting, analyzing, documenting, and validating business, functional, and non-functional requirements in collaboration with key stakeholders. - Designing and optimizing business processes using BPMN-compliant models and tools - Translating business needs into comprehensive system requirements to support solution design, development, and implementation. - Partnering with cross-functional teams—including IT, UX/UI, and Product—to ensure alignment of solutions with business objectives. Leading workshops, stakeholder meetings, and presentations to communicate insights, recommendations, and project updates effectively. - Supporting User Acceptance Testing (UAT) activities, including planning, execution, and defect resolution, to ensure successful delivery. - Conducting enterprise-level analysis to identify opportunities for innovation, operational efficiency, and continuous improvement. - Preparing feasibility studies and business cases to evaluate and support digital initiatives and investment decisions. - Facilitating change management efforts and contributing to training programs to promote successful adoption of new systems and processes.

Must have skills:

Salesforce Business Analyst, Sales and Service Cloud

About InfoBeans:

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.

At InfoBeans, we live by our core purpose of “Creating WOW!”—for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.

Link: https://infobeans.ai/