Customer Support Executive - Chat/ Call- Skincare

Responsibilities:

Engage in effective and persuasive communication to highlight the value proposition. Employ consultative selling techniques to understand customer needs and recommend suitable products. Build and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication. Address customer inquiries and concerns, providing timely and accurate information. Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers. Maintain accurate and up-to-date records of all interactions with customers in the company's CRM system. Provide regular reports on sales performance, activities, and challenges.

Good to have:

Proven experience in customer support, preferably in the skincare, beauty and lifestyle sector. Excellent communication skills with a clear and persuasive approach. Strong interpersonal skills and the ability to build rapport with customers. Results-driven and able to meet and exceed sales targets. Familiarity with CRM software and proficiency in Microsoft Office Suite.