Servicenow Business Analyst

What will your role look like

- Lead requirement discovery workshops, process walkthroughs, and gap analysis sessions across multiple business functions - Collaborate with business and technical stakeholders to understand current-state and define future-state processes - Translate complex business requirements into functional specifications, epics, user stories, and clear acceptance criteria - Conceptualize and document end-to-end business processes, workflows, and data flows within the ServiceNow platform - Act as a bridge between business users and technical teams to ensure accurate requirement interpretation and delivery

Why you will love this role

- Opportunity to work closely with business stakeholders and influence platform-driven transformation - High visibility role with direct impact on solution quality and user experience - Exposure to multiple ServiceNow workflows and enterprise-scale implementations - Collaborative environment that values clear communication and structured problem-solving - Strong scope for learning and professional growth within the ServiceNow ecosystem

We would like you to bring along

- Strong understanding of ServiceNow data models, workflows, and integration capabilities - Proven experience in requirement gathering, functional analysis, and documentation - Hands-on experience writing BRDs, FRDs, functional design documents, epics, and user stories - Excellent business communication, stakeholder engagement, and presentation skills - Ability to analyze gaps, propose functional solutions, and align outcomes with business objectives

Good-to-have skills

- ServiceNow CSA certification (preferred) - Experience working in agile or SAFe delivery models - Exposure to multiple ServiceNow modules such as ITSM, HRSD, CSM, or GRC