Customer Success Manager @ Gnani.ai

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act. Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.

Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.

Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.

What We Offer:

A unified Generative AI CX suite built for action:

Inya : Free to use Bot Builder platform for Gen AI Agents Armour365™ : Voice biometrics for real-time, secure authentication Automate365™ : Omnichannel AI agents for process automation Assist365™ : Live call intelligence to guide human agents Aura365™ : Post-call analytics for QA and insights

What Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more -

20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision-making

Why Teams Choose Gnani.ai: - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified -

Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more

Headquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences.

Responsibilities Establish clear client retention goals. Define success milestones for the clients and employees to work towards Assist customers with setting up and navigating various programs Promote the value of Gnani.ai’s software & services Upsell/ Cross-sell Gnani.ai’s software & services Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience. Assist in conducting Customer Workshops on a periodical basis

Requirements and skills Proven work experience as a Customer Success Manager or similar role for a minimum of three years Working in a SAAS organization is a must Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experience Exceptional ability to communicate and foster positive business relationships SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must. Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. A bachelor or MBA degree is preferred. This role requires fair amount of travel meeting your clients and working from the office location.