Manual QA Tester

About the Role Client is looking for a

Manual QA Tester

with strong experience in

Intelligent Voice Assistants (IVA)

and

Interactive Voice Response (IVR)

systems. This role focuses on validating voice-driven conversational experiences, with an emphasis on Spanish-language accuracy, call flows, and system integrations. The ideal candidate has hands-on experience working alongside

existing automation frameworks

(not necessarily building them from scratch) and collaborating closely with automation engineers and developers.

Key Responsibilities Perform

manual testing

of IVA/IVR applications across telephony and voice platforms Validate

Spanish-language conversations , including prompts, intents, utterances, and error handling Test end-to-end

call flows , DTMF, speech recognition (ASR), and NLU behavior Execute test cases for functional, regression, smoke, and UAT testing Work with and

execute test suites from automation frameworks

developed by other team members Analyze logs, call traces, and test results to identify root causes Report, track, and verify defects using bug-tracking tools Collaborate with developers, product managers, and automation engineers to ensure quality delivery Contribute to test documentation, test plans, and test case creation

Required Skills & Qualifications Strong experience in

Manual Testing

for voice-based systems Hands-on experience with

IVA and IVR platforms Fluent Spanish speaker

(spoken and written) — must be able to test conversational accuracy Experience working with

automation frameworks created by others

(e.g., executing, maintaining, or validating automated tests) Solid understanding of QA processes, SDLC, and STLC Familiarity with defect tracking and test management tools (e.g., Jira, Test Rail, Zephyr) Ability to analyze voice logs, transcripts, and system responses

Nice to Have Exposure to telephony systems (SIP, PSTN, VoIP) Basic understanding of automation tools (e.g., Selenium, Cypress, custom voice test frameworks) Experience testing multilingual or conversational AI systems Prior experience in Agile/Scrum environments

Why Cleint Work on cutting-edge

conversational AI and voice technologies Collaborate with global teams building real-world voice experiences Opportunity to grow within a fast-paced, innovative environment