Customer Support- Chat/Voice

Hiring Now | Customer Success Associate / Customer Support Executive – Chat/Voice Process Location: Gurgaon

Shift: 24/7 Rotational Shifts (Night Shifts Included) Working Days: 5 Days Working | 2 Weekly Offs Cab Facility: Available (Within Hiring Zone) Experience Required: Minimum 6 Months

(Mandatory BFSI Experience)

Eligibility Criteria Graduate / Undergraduate Minimum 6 months BFSI experience (Mandatory) ⌨ Typing Speed: Minimum 35 WPM Ability to handle 2+ concurrent chats Excellent English Communication (Verbal & Written)

Key Responsibilities Handle customer queries via chat process professionally and efficiently Manage multiple live chats simultaneously Provide accurate information related to financial products & services Ensure high customer satisfaction & quality compliance Achieve defined KPIs and productivity targets

Ideal Candidate Profile ✔ Customer-centric mindset ✔ Strong multitasking & comprehension skills ✔ Comfortable working in rotational/night shifts ✔ Immediate joiners preferred