Network Support Engineer

Join our team as a Network Support Engineer where you'll provide technical support and maintenance for MDU Wi-Fi infrastructure. You'll be responsible for ensuring the efficient operation of networking equipment, servers, and Wi-Fi solutions for large residential and commercial complexes.

Key Responsibilities: Provide support for configuring and maintaining networking devices such as Cisco routers, Peplink devices, and Ruckus access points. Support the setup and management of DHCP and DNS servers to handle large-scale networks. Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns. Manage and monitor Wi-Fi network performance using tools like SolarWinds and Nagios. Ensure that network security measures are in place, including configuring VPNs, VLANs, and secure Wi-Fi access protocols. Update firmware and software for networking equipment, ensuring security patches are applied promptly. Use ticketing tools (e.g., Jira, Zoho, ServiceNow) for logging and tracking network incidents, service requests, and escalations.

Qualifications: 1-3 years of experience in network support or administration, particularly with Cisco, Peplink, and Ruckus equipment. Experience working with DHCP, DNS, and AAA services. Knowledge of basic server management, Windows. Strong troubleshooting skills with network performance and Wi-Fi connectivity issues. Experience with Wi-Fi security and optimization, including WPA3 and 802.1X authentication. Experience with ticketing tools like Zoho, ServiceNow, or Jira to track service tickets and network issues.