Technical Delivery Manager

About US:-

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe

Job Description: Technical Delivery Manager – 8+ Years

Key Responsibilities:-

- Lead, manage, and drive a world-class engineering team - Lead forward our Retail SaaS multi-tenant platform, ensuring it remains scalable, secure, reliable, and operationally mature - Take ownership of platform reliability and operations, ensuring we maintain 99.5% production uptime - Own execution across the team: ensure priorities, day-to-day work, and projects are delivered on time with high quality - Drive consistent engineering execution (planning, sprint cadence, delivery predictability, dependency tracking) - Track, maintain, and report progress on OKR initiatives, ensuring measurable outcomes and delivery transparency - Provide strong stakeholder management, ensuring alignment and clear communication across Engineering, Product, Support, and business leadership - Improve operational excellence across the platform: - incident readiness and ownership - runbooks, escalation paths, post-incident follow-ups - reducing manual operational toil through automation - Support the execution of our FinOps program, helping improve cost visibility, accountability, and cost optimization across teams - Contribute to building scalable ways of working in a squad/tribe environment, including clear interfaces and ownership - Participate in hiring, onboarding, and growing engineering talent as the organization expands

Qualifications:-

- 8+ years of experience in IT / DevOps / Platform Engineering - Strong track record of successfully leading, developing, and managing engineering teams (formal or informal leadership experience) - Hands-on experience working with DevOps methodologies and practices (CI/CD, automation, monitoring, infrastructure-as-code) - Very strong infrastructure and cloud knowledge, particularly with Microsoft Azure and AWS - Exceptional communication skills — ability to align technical and non-technical stakeholders, communicate clearly in high-pressure situations, and drive outcomes - Experience with Kubernetes, Terraform, monitoring stacks, and cost optimization tooling - Experience operating SaaS environments (ideally Retail) with production responsibilities and high reliability requirements - Strong mindset for building scalable internal platforms and reusable engineering standards

Experience with enterprise Security Certifications such as SOC2 is preferable