Customer Service Representative

Company Description

Fusion CX revolutionizes customer experience by merging advanced digital technologies with empathetic and personalized human interactions. Serving industries such as BFSI, Healthcare & Life Sciences, Retail, Telecom, and more, we provide tailored solutions to meet diverse client needs. With a strong global presence across 15 countries and 20,000 professionals from various backgrounds, we combine innovative tools like Generative AI and Machine Learning with meaningful customer engagement. Our commitment to excellence ensures that every interaction fosters customer satisfaction and loyalty, driving success for the businesses we support. Join our team and be part of a company transforming customer engagement through technology and human connection.

Role Description

This is a full-time, on-site role based in Navi Mumbai for a Customer Service Representative for Domestic and International Campaign ( Inbound/ Outboud/Chat ). In this role, you will handle customer inquiries, resolve complaints, and ensure customer satisfaction by communicating clearly and efficiently. You will assist customers in understanding products or services, troubleshoot their issues, and provide timely and effective solutions. Maintaining high-quality service standards and contributing to a positive customer experience will be your main focus.

Qualifications

Experience in Customer Service, Customer Support,

and understanding Customer Satisfaction principles Strong skills in Customer Experience and Customer Relationship Management Effective communication and problem-solving skills Team-oriented attitude with the ability to work in a dynamic and fast-paced environment Familiarity with CRM tools and basic technical skills to handle support systems Proficiency in verbal and written communication, with fluency in English Previous experience in customer service or a related role is an advantage Minimum qualification: High school diploma or equivalent; a degree in a related field is a plus