Information Technology Service Delivery Manager

Title: Director- IT Delivery Skills - Must have experience in Travel Domain, Application development, Outcome based/Fixed price engagements Location:

Greater Noida, campus

We are seeking an accomplished Delivery Leader to oversee end‑to‑end delivery for large‑scale

application development

programs executed under

fixed price and outcome‑based

commercial models. The Director – Delivery will be responsible for delivery governance, financial performance, customer satisfaction, engineering excellence, and risk management across a complex portfolio of engagements.

Key Responsibilities Delivery Management & Governance Lead delivery for multi‑track application development/modernization programs within the TTH domain. Establish governance frameworks including KPIs/OKRs, RAID, quality gates, compliance, and risk audits. Ensure predictable delivery across scope, cost, schedule, and quality. Financial & Commercial Ownership (P&L) Manage P&L for fixed‑price and outcome‑based engagements, ensuring strong margin performance. Oversee revenue recognition, billing milestones, cost baselines, and productivity metrics. Drive CR (Change Request) management and protect the financial health of programs. Stakeholder & Customer Leadership Engage with CXO/senior client stakeholders across airlines, travel, or hospitality businesses. Ensure high customer satisfaction, transparent reporting, and proactive risk communication. Manage multi‑vendor landscapes and cross‑functional internal teams. Team Leadership Lead engineering, QA, architecture, DevOps, product, and PMO teams across locations. Coach Delivery Managers/Senior PMs; build high‑performance delivery culture. Drive engineering best practices: CI/CD, automation, cloud adoption, security, and observability. Pre‑Sales & Solution Support Support deal shaping, estimations, SoW/MSA reviews, and delivery commitments for TTH clients. Participate in orals, customer presentations, and due diligence for new programs. Validate solution architecture and delivery models for TTH-specific use cases. Risk, Compliance & Delivery Assurance Maintain delivery assurance frameworks with continuous monitoring and corrective action plans. Ensure compliance with InfoSec, aviation industry regulations, data privacy, and audit requirements. Required Qualifications & Experience 18+ years

in IT delivery;

7–10+ years

leading large programs. Proven success delivering

fixed price and outcome‑based

engagements. Experience managing portfolios worth

$10M–$30M

or large multi‑year programs. Strong background in Agile/SAFe, DevOps/CI‑CD, cloud engineering, microservices/API. Excellent stakeholder management at Director/CXO levels. Engineering/Computer Science degree; PMP/SAFe/ITIL preferred. Nice-to-Have Technical Exposure Hospitality platforms, property management systems, or travel retail technologies. Tools: Jira, Azure DevOps, ServiceNow, MS Project, Power BI.