Customer Service Specialist

Responsibilities:

Receive customer information through various channels: Hotline, Social Media, Email, Text Message Support and handle any arising issues for customers and drivers during the service process Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to XanhSM products and services Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.) Record and report customer feedback, proposing timely and effective solutions Requirements: College degree or above Prior customer service experience with traditional taxis or ride-hailing services High sense of responsibility and teamwork spirit Positive work attitude with clear, intuitive goal setting Strong English communication skill is a must Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations. Proficient with MS Office, Google Suites, and customer service systems We highly prioritize candidates who are ready to join immediately