Front Desk Receptionist - Hospital

Role Summary: As the Centre Administrator, you will be required to ensure the daycare centre is optimally staffed & efficiently operated where the facilities are maintained, managed and supported. You will need to insist on high standards for patient experience, at all times. You will be required to intervene in any issues that arise between staff & patients to amicably resolve the issues. Major Duties and Responsibilities: Patient Experience: Monitor housekeeping & overall centre hygiene including patient waiting areas, patient treatment rooms, washrooms etc. to ensure best standards Ensure adequate employee rostering as per patient load Ensure patient waiting times are maintained as per given standards Ensure patient feedback forms are fully filled by the patients/relatives Ensure google reviews are taken for the centre as per the given target Manage phone calls from patients, vendors, colleagues and correspondence through e-mail, letters, packages, etc. Ensure operation of equipment by completing maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques according to NABH Standards (if applicable) Employee Management: Enable a positive work culture at the centre Listen & appropriately respond to employee queries related to benefits, leaves, OT, etc. Handhold new employees to ensure their comfort with the work culture & the job & conduct employee engagement events at the centre Work in conjunction with central HR team to create a training calendar for individual employees Maintain a training MIS for the centre Help the central HR team to execute the annual performance appraisal at the centre Management Information System: Share the desired information about the centre to the relevant stakeholders at corporate office Ensure accuracy of shared data

Financial Impact: Ensure that all patients referred by the medical oncologist for financial counselling are properly explained about the financial charges for relevant procedures Keep proper track of patients who take financial counselling as to get them to take treatment Ensure 100% accuracy of collected cash Help the TPA desk to ensure collection of insurance money in the given TAT Support budgeting and bookkeeping procedures Submit and reconcile expense reports (petty cash, invoices) Miscellaneous: Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Cover the reception desk when required. Qualifications and Skills: At least a Bachelor’s degree (Any specialization) At least five years in hospital/daycare operations Solid communicator