Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's [1] AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to [2] agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at[3] genpact. Command on[4] LinkedIn,[5] X,[6] YouTube, and[7] Facebook.
Inviting applications for the role of Senior Manager HR Operations (Hire-to-Retire)
Location: Pune
Shift: Rotational
Responsibilities
Main responsibilities will include:
Act as the primary point of contact for HR Operations across regions (UK, EMEA, APAC) for all Hire-to-Retire activities and initiatives.
Oversee and supervise the team's activities by setting goals, monitoring key metrics, and ensuring timely reporting and analysis.
Lead and manage an HR Operations team, ensuring adherence to SLA and compliance requirements.
Ensure accurate and timely execution of processes across the employee lifecycle:
Hire: Onboarding, documentation, background checks, and system setup.
Manage: Employee data management, job changes, promotions, transfers, and compliance updates.
Develop: Support learning and development administration, performance cycle coordination.
Exit: Offboarding, final settlements, exit interviews, and compliance reporting.
Review and approve critical transactions and data updates before sign-off.
Act as an escalation point for complex HR queries and ensure resolution within agreed timelines.
Maintain strong relationships with stakeholders: HR Business Partners, Talent Acquisition, Payroll, Finance, and Compliance teams.
Ensure adherence to GDPR and other data privacy regulations for handling sensitive employee information.
Support audits (SOX, internal/external) and maintain robust controls across HR processes.
Drive continuous process improvements, leveraging automation, robotics, and digital tools.
Mentor, coach, and develop team members through training, goal setting, and career development initiatives.
Communicate complex HR policies and processes clearly to non-HR stakeholders.
Liaise with clients and manage expectations effectively during transitions and transformations.
Qualifications we seek in you!
Minimum qualifications/Skills:
Relevant years experience in end-to-end HR Operations (Hire-to-Retire) is essential.
Degree level or equivalent qualification.
Knowledge of HR systems such as Workday, SAP SuccessFactors, and Oracle HCM are highly desirable.
Experience with HCM will be preferred
International experience across multiple geographies is preferable.
Previous experience in leading and managing teams.
Preferred Qualifications/ Skills
Strong analytical and problem-solving skills
Strong planning and organizational skills
Must have strong communication and interpersonal skills
Use of Microsoft Office Suite including Word, PowerPoint, Access, Excel and Outlook, and willingness to experiment and work with new technologies
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
