Visa Executive

Visa Executive – Job Description

Position Overview The

Visa Executive

is responsible for managing end-to-end visa processing for customers. The role involves document verification, application preparation, coordination with VFS centers, and providing accurate travel-related guidance to customers.

Key Responsibilities Assist customers with visa requirements for Schengen Area and other European destinations. Collect, verify, and organize all required documents. Guide customers on the correct visa category. Prepare and review visa application forms with high accuracy. Schedule VFS appointments and track application statuses. Provide clear and updated information on visa rules, embassy guidelines, and processing timelines. Communicate proactively regarding missing documents or additional requirements. Ensure all applications meet embassy standards and compliance rules. Maintain confidential handling of customer data and documents. Maintain accurate records of submitted files, payments, and status updates. Follow up with customers until visas are issued. Keep updated with changing visa policies for European countries. Support the sales/travel team with visa-related inputs for tour packages.

Required Skills & Qualifications Minimum 1–3 years of experience in visa processing (Europe/Schengen preferred). Strong knowledge of Schengen visa rules and documentation standards. Excellent communication and customer-handling skills. Ability to manage multiple applications with attention to detail. Proficiency in MS Office (Word, Excel).