Senior Service Delivery Manager

Position Title: Service Delivery Manager

We are looking for a visionary

Service Delivery Manager

to join the world’s first pure-play

FinTech

platform company. At Intellect, we don’t just build software; we use

Design Thinking

and

First Principles

to redefine the future of Global Banking and Insurance.

If you have

14+ years of experience

and a passion for leading complex, large-scale Java-based digital transformations, we want to hear from you.

Role:

As a Service Delivery Manager, you will lead the end-to-end delivery of mission-critical projects. You will be responsible for navigating the complexities of

Core Banking, Payments, Liquidity, and Wealth Management

portfolios, ensuring that our clients—some of the world’s largest financial institutions—achieve their strategic goals through our

eMACH.ai

composable architecture.

Key Responsibilities

Strategic Delivery:

Lead multi-country delivery programs in an

Onshore/Offshore model , ensuring delivery certainty with

SPACE, SPEED, and SMART

methodologies. P&L & Business Unit Management:

Manage the business unit as a profit center, ensuring cost-effective processes and budget control. Pre-Sales & Value Proposition:

Collaborate with the Sales team to identify opportunities, gather requirements, and build high-value solution fitments. Governance & Crisis Management:

Act as the SPOC for global clients and lead Crisis Management and the Change Control Board with professional poise. Consulting & Analysis:

Provide solution recommendations by performing deep business process and management consulting analysis.

What We Look For

Experience:

14+ years in IT, with extensive experience in

FinTech or Tier 1 IT Services . Tech Stack:

Strong technical roots in

Java and Open Source

technologies. Domain Expertise:

Deep understanding of

SDLC, Software Architecture , and

Agile

methodologies. Strategic Mindset:

Proven ability to manage global stakeholders, budgets, and complex implementation schedules. Design DNA:

Familiarity with

Design Thinking

principles to solve complex financial challenges.