Revenue Cycle Manager US healthcare

About Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Role Overview We are hiring a

Revenue Cycle Management (RCM) Leader

who will function as the Category Head for our RCM division. This is a high-ownership, high-visibility leadership role responsible for: End-to-end delivery across all RCM verticals Leading and scaling a 20–30-member team Owning client onboarding and implementation Participating in new client meetings Translating client expectations into execution frameworks Driving performance, quality, and revenue outcomes You will not just manage operations — you will architect and scale them.

Core Responsibilities RCM Category Leadership Own the overall performance of the RCM vertical at Triple Ensure SLAs, KPIs, quality benchmarks, and revenue metrics are met Drive accountability across Prior Auth, Billing, AR, Payment Posting, and Compliance teams Identify revenue leakage and optimize collections performance Build scalable SOPs and performance frameworks

New Client Acquisition & Onboarding This is a critical component of the role. Participate in discovery calls and new client meetings Understand specialty, payer mix, volume, workflows, and existing pain points Conduct operational requirement assessments Design customized onboarding and transition plans Estimate staffing needs and skill allocation Define the training roadmap before go-live Oversee the implementation and stabilization phase Ensure smooth handoff from sales to operations You will be the operational brain in client onboarding.

Team Leadership & Capability Building Lead and mentor 20–30 remote RCM professionals Set clear performance KPIs and output expectations Conduct regular audits and feedback reviews Create training modules and upskilling programs Develop team leads and future managers Build a high-accountability, high-performance culture

Client Communication & Relationship Management Act as the senior operational point of contact Present performance dashboards and insights Conduct quarterly business reviews Handle escalations with structured resolution plans Build long-term trust with US healthcare clients

Compliance & Quality Oversight Supervise HEDIS and compliance frameworks Ensure HIPAA adherence and payer guideline alignment Monitor denial trends and first-pass acceptance rates Conduct periodic quality audits Maintain documentation standards

Good to Have (Not Mandatory) Experience overseeing Medical Scribing teams Experience scaling RCM operations from 10 → 50+ team members Multi-specialty practice exposure Experience in client transitions or new practice setups

Required Qualifications • 6+ years of US Healthcare RCM experience • 3+ years in a leadership/managerial role • Deep understanding of: Prior Authorization workflows Medical Billing lifecycle AR follow-ups & denial management Payment Posting HEDIS & compliance

• Proven experience managing teams of 15+ members • Strong analytical and operational planning skills • Experience participating in client onboarding or implementations

Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone