Client Services Executive

Job Title: Client Relations Executive

Location:

[Gurgaon - Onsite] Experience:

3-4 Years Industry:

Digital Marketing / Advertising

About Us

We are a fast-growing digital marketing agency delivering performance-driven marketing solutions across social media, paid ads, branding, website development, and content marketing. We work with ambitious brands to scale their digital presence and revenue.

We are looking for a

Client Relations Executive

who can manage client accounts, build strong relationships, and ensure seamless execution between clients and internal teams.

Role Overview

The Client Relations Executive will be responsible for managing client communication, understanding business goals, coordinating with internal teams, ensuring timely project delivery, and driving client satisfaction and retention.

This is a relationship + strategy-driven role, not just coordination.

Key Responsibilities

Client Management

Act as the primary point of contact for assigned clients Build long-term relationships based on trust and performance Understand client objectives and translate them into actionable briefs Conduct regular review meetings and performance discussions Project Coordination

Work closely with creative, performance marketing, content, and tech teams Ensure timely delivery of campaigns, creatives, and reports Track project timelines and manage deliverables Maintain documentation and communication records Strategy & Performance Oversight

Understand campaign KPIs (ROAS, CPL, Engagement, Conversions, etc.) Review performance reports before sharing with clients Identify growth opportunities (upsell / cross-sell services) Suggest campaign improvements based on data Client Retention & Growth

Ensure high client satisfaction and retention Identify new revenue opportunities within existing accounts Assist in contract renewals and scope expansion Handle escalations professionally

Required Skills & Qualifications

MUST HAVE : 3-4 years of experience in a digital marketing agency or advertising agency Excellent communication and presentation skills -

MUST BE ABLE TO MAKE PPT Strong organizational and multitasking abilities Ability to handle multiple accounts simultaneously Proficiency in MS Office / Google Workspace Experience with project management & AI tools (Asana, Trello, ClickUp, ChatGPT, Gemini etc.) preferred Strong understanding of social media marketing, Meta Ads, Google Ads, SEO, and content marketing

Preferred Traits

Bachelor's degree in Business, Marketing, Communications, or a related field Strategic thinker with problem-solving ability Confident in client-facing situations Detail-oriented and deadline-driven Revenue-focused mindset Strong negotiation skills

NOTE : NO DMs only send resume on email to : corporate@neoripples.com with subject line - Resume for Client Service Executive.