Technical Support Executive

Technical Support & Sales Executive (Chat Process) Role Overview Join our team in

Mohali

as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

Key Responsibilities Chat-Based Support:

Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat. Consultative Upselling:

Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance. Problem Resolution:

Diagnose and fix technical errors with clear, step-by-step guidance. Target Achievement:

Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements Qualification:

Any Graduate

with a strong interest in technology (Technical degrees preferred). Location Preference:

Local Tricity candidates

(Chandigarh, Mohali, Panchkula) preferred. Joining:

Immediate Joiners

will be given priority. Technical Knowledge:

Basic understanding of domains, servers, and internet protocols. Communication:

Exceptional written English skills and the ability to multitask across multiple chat windows. Flexibility:

Ability to work in

rotational shifts

(5-day work week) with

2 rotational week-offs

.

Compensation & Benefits Salary:

₹27,000 to ₹33,000 CTC per month. Transport:

Free CAB facilities

available for

female candidates

for shifts between

9:00 PM and 6:00 AM

. Work Location:

Mohali.

Contact Information Interested candidates can reach out to: Contact Person:

Manik Vashist Contact Number:

7986545758 Manik.Vashist@teleperformancedibs.com